This document sets out how we will deal with you in the provision of services for Credit Broking.
John Paul O’Leary T/A trueFleet is authorised and regulated by the Financial Conduct Authority (FCA).
We will at all times act in your best interests, we are a credit broker not a lender. We offer products and services from a panel of Leasing Companies and UK Vehicle Dealerships that are suitable to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the lease and the provider of this to ensure you understand your responsibilities and commitments, before proceeding.
Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to: Mr Paul O’Leary, trueFleet, 50 Whinmoor Drive, Clayton West, Huddersfield, HD8 9QA or by telephoning us on 01484 866218 or email firstname.lastname@example.org
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service or the BVRLA.
A copy of our complaints procedure is available upon request or on our website www.truefleet.co.uk
We will not charge you any fee for this service as we receive a commission payment directly from the lender or dealer for business introductions. We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. The amounts that we receive may vary.
In line with new legislation, if you would like trueFleet to disclose any potential commission please make your request to our head office address by email at email@example.com or by telephone on: 01484 866218.
WHO REGULATES US?
John Paul O’Leary T/A trueFleet, 50 Whinmoor Drive, Clayton West, Huddersfield, HD8 9QA is authorised and regulated by the Financial Conduct Authority. Our FCA reference number (FRN) is 685852. Our permitted business is credit brokering and we act as an intermediary to a panel of lenders.
We are a leasing broker member of the British Vehicle Rental & Leasing Association (BVRLA), our membership number is 7029.
We are registered with the Information Commissioners Office for the purpose of Data Protection, our registration number is ZA009514.
You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the FCA on 0800 111 6768.
Our initial disclosure document should be read in conjunction with our Data Privacy Notice.
Please click here to read our Data Privacy Notice.